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Terms & Conditions

Overview

This website enables you to purchase products directly from Scratch and Newton Ltd. The service is only available to residents of the United Kingdom. "Scratch and  Newton Ltd", "us", "we" or "our" means Scratch & Newton Ltd whose registered office is at Scratch and Newton Ltd, Resolution House, 12 Mill Leeds LS1 5DQ.

"You" and "your" means the person ordering products from Scratch and Newton Ltd.

If you have any queries, please email us at info@scratchandnewton.com, or write to us at Consumer Relations, Scratch and Newton Ltd, Resolution House, 12 Mill Leeds LS1 5DQ.

General

If a product is unavailable, we will always inform you of this before the order is confirmed. A legally binding contract with you will come into effect when we debit your credit card. We will debit the price and any delivery charge. Details, pictures, illustrations and other descriptions contained on our website are for indicative purposes only. All products are supplied for personal use and are not intended for resale.

Under the Consumer contracts Regulations 2014 you have the right to cancel your order for any product up to and including the seventh day from the delivery day. Further details of this right will be provided when your order is delivered. If you exercise your statutory right to cancel, you must immediately return to us the products that you do not wish to keep. If you cancel within the statutory period you may claim a refund of any sum you have paid concerning the goods, however, you will be liable for the cost of returns.

We reserve the right to not accept your order. From time to time we may change our Terms & Conditions. Accordingly we recommend that you check this page periodically in order to review our current policy. These terms and conditions and all sales via the Scratch & Newton Ltd service shall be governed by and construed in accordance with English law and subject to the exclusive jurisdiction of the English courts

Privacy Policy

In ordering products from us you will supply us with information about yourself. You expressly consent to Scratch and Newton Ltd using this data for the purpose of processing your order. Scratch & Newton Ltd and its group companies may use this information to email you with information about our other products and services in accordance with our Privacy Policy if you have indicated your agreement to this on the checkout page.

This Privacy Policy sets out the data-processing practices carried out through the use of the Internet and any other electronic communications networks by Scratch and Newton Ltd. If you have any requests concerning your personal information or any queries with regard to these practices, please contact us using the details at the bottom of this policy (Section 10 – Contacting Us). Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998.

Section 1 – Information Collected

We collect information from visitors to this website through the use of online forms. We also collect information about the transactions you undertake through this site. We collect additional information automatically about your visit to our website. Please see below.

Section 2 – Use of Personal Information

We process personal information collected via this website for the purposes of:

  • Providing and personalising our services
  • Dealing with your enquiries and requests
  • Crime prevention and prosecution of offenders
  • Providing you with information about our products and services

We will send you information according to the information you submit via our data capture form. If you would like to change these preferences at any point, please contact us using the details at the bottom of this policy (Section 10 – Contacting Us).

Section 3 – Marketing

Please note that your information may be used to send you details of those products or services we offer that we have identified as likely to be of interest to you. This will be in accordance with the preferences that you indicated when you completed your application or enquiry.
If at any point you would like to opt-out of receiving communications from us, or would like to change the channels (such as email, post or telephone) that we use to contact you, please contact us using the details at the bottom of this policy (Section 10 – Contacting Us).

Section 4 – Disclosures

  • We will not share your data with third parties for marketing purposes.

Section 5 – Other Websites

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

Section 6 – Subject Access Requests

You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please write to The Data Controller, Scratch and Newton Ltd Resolution House Mill Hill Leeds LS1 5DQ

Section 7 – Internet-Based Transfers

Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means, for instance, that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.

Section 8 – Amendments

Please note that this Privacy Policy is subject to change from time to time. It was last updated in May 2018.

Section 9 – Use of Cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about cookies on www.allaboutcookies.org.
We use cookies to identify you when you visit this website and to keep track of your browsing patterns.
Most browsers will allow you to turn off cookies. If you want to know how to do this, please look at the menu on your browser, or look at the instructions on www.allaboutcookies.org. Please note however that turning off cookies may restrict your use of our website.
If you have any questions regarding our Privacy Policy, please contact us using the details at the bottom of this policy (Section 10 – Contacting Us)

Section 10 – Contacting Us

  • Email: info@scratchandnewton.com
  • Telephone: 01397 280007
  • Post: Scratch and Newton Ltd Resolution House Mill Hill Leeds LS1 5DQ

 

Pricing Policy

Every item is described as accurately as possible. The correct price is that which is displayed on this website at the time we receive your application, with the exception of a mistake where a pricing error is discovered or for reasons beyond our reasonable control, for example alterations to the rate of value added tax. The correct price will be confirmed to you in the Dispatch Note enclosed with the goods on delivery. If the correct price is higher than the price displayed on the website, you may return the goods. Your statutory rights remain unaffected by this policy. Prices include VAT.


Payment Options

Your debit/credit card will be debited with the value of your order and will appear on your statement as "Scratch and Newton Ltd ".

Payment Security

We take every reasonable precaution to protect your payment details. In particular, we utilize 256 bit encryption and SSL technology.

Delivery

Please note our cut off time for dispatch for next day delivery is 2.30pm Mon-friday

We deliver direct to your home, or if more convenient your place of work. Our standard delivery service normally takes 3 to 5 working days (excluding weekends and public holidays) for in stock items. Please note, deliveries to the Scottish Highlands & Islands, Northern Ireland, the Isle of Man, Scilly and the Channel Islands will incur a delivery premium.

 

Need your product even faster? Then take advantage of our Express Delivery service by selecting the "Express Delivery" option on the checkout page.

With our Express Delivery service, orders placed before 2.30pm Mon-Fri are delivered next working day(excludes highlands and Islands)

*Please note, we are unable to offer this service in certain areas. You will be advised if your delivery address does not qualify before you are asked to confirm your order.

Orders placed over the Christmas and New Year period will be despatched on working days during the Christmas period and on the first working day following New Years day.

Returns Policy

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund a product.

Please note Custom orders cannot be refunded.

Please ensure you comply with the following instructions when making a return.

  1. Every delivery comes with a Dispatch Note listing the contents. On the front of the Dispatch Note, please highlight the reason for returning the product. This will help us to improve our quality control.
  2. Please return products in their original packaging and contact Scratch and Newton before returning an item- info@scratchandnewton.com or call 01937 280007.
  3. It is imperative you obtain a Certificate of Posting from the Post Office, which should be kept in a safe place as this will be required as proof of postage if a returned parcel is not received by us. Failure to produce a Certificate of Posting if a return goes astray may mean that we cannot credit you for your purchase.
  4. Never send payments with the goods.
  5. If you don't have your Dispatch Note, please confirm in writing:
    1. Your name, address, e-mail address and daytime telephone number along with your purchase order number.
    2. The reason you are for returning the products.
    3. Please enclose this information with the returned goods.
  6. If you are returning goods that have been paid for by credit / debit card, the card adjustment will be made directly to your account.

Please allow 3 working days from receipt of your goods for your refund to be processed.